Can not log in

[Dave1950]

I am in the forum but when I go to my log in for my account and enter my email address and password it says email or password incorrect.  I have asked to have password changed but nothing happens and nothing is sent to my email address.

What do I do.  Do you need my phone number ?

[maximum_gato]

@hcmurray 

Did you need to create a new community account? Or is this the first time? When is the last time e you signed into your self serve account? If it's more than 90 days you need to log in using a laptop or desktop computer. Or is it another issue?

[hcmurray]

I too have been unable to access my account.  The chatbot directed me to the community account.  I had to create a new account just to access this site. No idea what to do to resolve the problem.

[maximum_gato]

@Dave1950 

You need to use a laptop or desktop computer to login or you will get tbe error message and no link to your email will arrive. This is caused by not logging into your self serve account in the past 90 days.

[Yummy]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If you reset your password, wait 20-30 min before trying to log in again.

[softech · Accepted solution]

@Dave1950   first My Account and Community are two different systems and different logins

For My Account login, maybe you can try to reset your password first and "guess" the email login.  At Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there