Community

garrissj · ‎04-19-2023

I've been trying to buy a pre-owned phone for the last 2 days. Whenever I add a phone to my cart the website keeps adding additional SIM cards and there's no way to stop it or remove the additional itms. It just keeps going seemingly forever.

LitlLdy · ‎04-20-2023

@softech , I knew I forgot someone but forgot where! Thank you for updating this. 🙂

softech · ‎04-20-2023

@garrissj

issue is now resolved, you can go back and buy your phone.

If you have something in your cart already, change them all to 0 quantity, click update and then re-buy again

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Checkout-Glitch/m-p/972798

softech · ‎04-20-2023

@Chrissyrioux12 I actually try that but didn't work for me. It depends on the timing. Sometimes, when I stop, the update button is not even enabled. Sometimes when I stop it, update the quality, click on it, no response. So, it really depends on where on the loop it stops when you click it. So far, I don't have any success at all

But good tips and worth to trip if they really need the CPO quick.

LitlLdy · ‎04-20-2023

@Chrissyrioux12 wrote:
If you go into cart hit remove SIM card it stops then put quantity of 1 and hit update at the bottom it works

@Chrissyrioux12 , good catch! You have to be very quick to do it while the page repeatedly jumps around! 🤣 Or at least my hands & eyes are very very slow so unfortunately I wasn’t able to do it! I felt like a cat trying to catch it! 🤣

While squinting my eyes in all the page jumping, I noticed this time when I tried that not only does it add the $10 bonus SIM card repeatedly but also adds the $5 SIM card to! I wonder if in their maintenance to add the $5 SIM card to the site not fixing to replace the bonus SIM card is part of the many glitches!