Can not call anyone

[soykanyal]

Hello eveyone, first i would like to start with , i deposit money in my account today (60$) , also it shows 0$ amount due , despite everything still i can not call anyone or text , additonaly it says next renewial is 29 agu. How can i buy a plan right now to use  please can some one help me 

[geopublic]

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@Tamimalnaser wrote:

I got it from UAE, 

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@Tamimalnaser  Since your make model is not listed you need to click  here

include the make and model and ask them if it is compatible with Public Mobile 3G.

[Tamimalnaser]

I got it from UAE, 

[geopublic]

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@Tamimalnaser wrote:

Changed the phone, the Sim is working so it's the phone model, 

Can I do something about it or change anything? 

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@Tamimalnaser  Where did you purchase the phone from? Might not be compatible if the sim is working in another phone without any issues must be missing the 3G bands 

[Dunkman]

@Tamimalnaser 

Network reset first.

If that does not work, factory reset of phone (make sure to back up information)

[Tamimalnaser]

Changed the phone, the Sim is working so it's the phone model, 

Can I do something about it or change anything? 

[Dunkman]

@Tamimalnaser 

Your phone should be compatible with Public mobile.

https://www.gsmarena.com/huawei_y9_(2019)-9324.php

Did you port a number from another company or activate a new number?  Does your data work?  

You could try your PM SIM card in another phone to determine whether it is a hardware issue versus PM service problem.  

[geopublic]

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@Tamimalnaser wrote:

It's Huawei Y9 2019 

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@Tamimalnaser 

 Public Mobile has partnered with willmyphonework.net as the new compatibility checker.If you can’t find your make and/ or model, provide feedback directly here.

Did you check your phone for compatability?

[Tamimalnaser]

It's Huawei Y9 2019 

[Tamimalnaser]

Huawei Y9 2019 

[geopublic]

@Tamimalnaser  What's the make and model of your phone?

[Lieux]

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@Tamimalnaser wrote:

I don't get any message when I try, It just keep trying to call till it hang-up automatically without getting any message 

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Could it be something with your settings in your phone?? I don't know...

I suggest you to write a message to the moderator for more help here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain with details what happened. Waiting time is few hours to 2 days...good luck.

[Tamimalnaser]

I don't get any message when I try, It just keep trying to call till it hang-up automatically without getting any message 

[Lieux]

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@Tamimalnaser wrote:

I tried to call without 1 and didn't work, 

And no I don't have any message of that kind 

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What does it say or do when you try to call?

[Tamimalnaser]

I tried to call without 1 and didn't work, 

And no I don't have any message of that kind 

[Lieux]

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@Tamimalnaser wrote:

It's totally new plan, 

It's showing active 

I can text but I can't call 

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Strange...did you try different number? With or without the 1 in the beginning...just to try???? Do you have a message that say that you don't have any plan for call or long-distance???

[Tamimalnaser]

It's totally new plan, 

It's showing active 

I can text but I can't call 

[Tamimalnaser]

• This plan includes: -
• - 500MB + 500MB at 3G Speed
• - Unlimited Canada-wide Talk
• - Unlimited International Text

[Lieux]

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@Tamimalnaser wrote:

It's 25$ per 30 days 

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Ok what is shown in your self-serve account on the first page ACCOUNT ACTIVE or SUSPENDED? And can you text? Is it after a changing plan after a renewal? ....

[Tamimalnaser]

It's 25$ per 30 days 

[Lieux]

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@Tamimalnaser wrote:

I have the same problem 

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You need to give us more details of your problem...Which plan...?

[Tamimalnaser]

I have the same problem 

[Shazia_K]

hehe don't be sorry! I know you do @Luddite 

[Luddite]

@Shazia_K Sorry, sould have had more faith in your isues tracking system. 

[Shazia_K]

Hey @Luddite, 

yes, @paryse's phone is not unlocked, I recommended to get it checked and unlocked if possible. 

Maybe @paryse can update us later? 

Thank you guys 😄

Shazia

[Luddite]

@Shazia_K Is paryse 's issue being addressed?

[paryse]

I gave her my sim card number and email address. waiting for her reply

[paryse]

I did. Thank you 🙂

[srlawren]

@paryse have you responded to @Shazia_K via private message?  Please give us an update when you have a moment, so we know if your issue has been resolved.

[soykanyal]

Sorry for late respond , my problem is solved by shazia. I would recommend you to contact with them .

[Shazia_K]

@paryse, 

I'm sorry about this, 

Can you please reply back to my private message? 

Thanks,

Shazia