Can call Australia but the Government

[Tankiun234]

I added the international add-on few days ago because I need to give one of the government agency a call and also some other friends. Which calling my friends were OK, my calls to the government agency were all blocked. It says the talk is not included in the plan.

What's happening?

[Tankiun234]

Hey, thank you.

I'll try to find a regular number.

Some moderator(s?) is also helping me, but I don't know how they are going to help, they haven't  actually mentioned any solution yet🤷‍♂️

[Tankiun234]

Hey, 

I just tried another phone number of theirs. Funny thing happened.

The phone number is 132307, and I added +61 to call them. The first call was actually ringing and then it got cut off 20 seconds later. I tried 2 more calls after that, and it was the same block I have for calling the other number that starts with 1300.

🤨what? I'm very confused.

[darlicious]

@Tankiun234 

Can you email them and ask for contact numbers? Or suggestions for contact?

[Tankiun234]

I did that, left a message on their Twitter... hope they'll read it and reply something useful.

On the other hand, the moderators replied, said it's impossible to call 1300 numbers. I also asked about the number 132307, they pretty much replied " no idea."

Calling the government agency is why I got the add-on, and I have no idea that's not included... So that is that...

[whyveeare]

@Tankiun234 

Maybe try using Skype to call that 1300 number.  I use Skype all the time to call 1-800 numbers in North America when I'm traveling overseas.

[darlicious]

@Tankiun234 

That's a good point....the terms and condition clearly spell out the exchanges you cannot call in the US and its known (I'm not sure its stated) that international "1-800" numbers may incur/require a long distance charges/add on so a cavaet should be included with the australia long distance add on.

If that add on really is of no use to you maybe you can ask to trade it in or get a credit from the moderators and raise the issue to pm management that 1300 numbers are inaccessible via the add on......its worth a try and at the very least inform the next buyer of its limitations.

[Tankiun234]

I'll try the Skype thing, thank you!

[Tankiun234]

Yes! Thank you! I'll see what I can do

[whyveeare · Accepted solution]

@Tankiun234 

I just made a test call using Skype to an Australian 1300 number (in this case the Australian tax office).  No problem at all to get through.  But kind of pricey, $0.32/min.  Sort of a reverse toll-free call, which is quite common in many countries.  Especially when calling government offices.

[Tankiun234]

After tons of googling, I found another phone number that call sort of detour me to the service I am trying to access. I might not need to Skype anymore, but we'll in a few days.

The Skype thing seems very neat though.