07-12-2023 07:19 PM
Can’t make a call or receive a phone call. When I call out it says call failed
07-13-2023 12:18 AM
@velcrow wrote:Ok, putting the SIM card in another phone worked. I can now make calls and text. I sure hope it stays that way. Thanks to all who helped me through this.
This may not have been necessary. I also encountered an issue after Public Mobiel had a network outage within the last few days. Calls would not work unless I manaully selected the 3G network or unless I restarted the device. The service might have still worked in the original device.
07-13-2023 12:11 AM
Ok, putting the SIM card in another phone worked. I can now make calls and text. I sure hope it stays that way. Thanks to all who helped me through this.
07-12-2023 09:52 PM
@velcrow autopay could fail occasionally.
But if it some of them can be sent just not all, then it is not an account issue
Did you try changing your network to 3G Only? and see if it works?
Try to put your sim card in another phone and see if any difference. By doing that, it could force a sim reprovisioning and it might resolve your problem
If you don't have another phone, click Reset All Networks and see if it helps (please note that will delete your saved Wifi and Bluetooth connections and you will need to add them back after)
07-12-2023 09:49 PM
Yup same thing is happening to me. And sometimes I can send and receive texts, most times I can’t. Been this way all day. Yesterday was fine. Rebooted phone several times. Can’t be a pay issue cause I’m on auto pay.
07-12-2023 07:33 PM
Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status
If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment
If it shows active,
if none of those works PM supports are your friends
07-12-2023 07:23 PM
@Giffy Is your account active or on hold ( suspended) call *611 what does the recording say . Try to reboot phone or reset network work settings . Try net work in 3G see if it helps with calling if all else fails please
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437