11-25-2020 12:48 PM - edited 01-05-2022 05:32 PM
I've been a customer for about a year now. For the past 2-3 weeks, my calls are going straight to voicemail without ringing my phone. I did not port my number and have had my SIM card for about a year. I have restarted my phone, and checked the internal settings within my iPhone to ensure that that wasn't the issue. It's still happening.
What can I do to fix this?
Thanks in advance.
12-13-2022 09:57 AM
@utkarshsachaan try changing your Preferred network type to 3G Only and see if the phone connects and if it helps. With PM using 3G for voice (but LTE for data and text), sometimes it is more stable for receiving calls with the network locked to 3G only.
Also, do you see it any better in terms for receiving calls when you are in another area?
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12-13-2022 09:55 AM
Same issue, been troubling for over 4 weeks. I'm on iphone 13 pro and I know how to use it.. figured everything even take your sim out and restart. Please give me a portal/link to log a formal complaint.
07-12-2022 09:27 AM
Have you figured this out?
My wife and i and a friend have had this issue randomly. All have different phones. It is not related to any location. It happens anywhere we are visiting or home. Phones get some calls but lots of voicemails without showing missed calls.
11-26-2021 01:57 PM
can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute
4. put it back and power on,
5. toggling airplane mode off/on,
can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone ,This is quick and simple,to refreshing your network,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
11-26-2021 01:57 PM
@E_Bishop Are there any outages in your area perhaps? You can also try switching your network settings to 3G/WCDMA as Telus is upgrading equipment in some regions which is impacting customers.
Try toggling airplane on/off too
11-26-2021 01:53 PM
I am having the same issue as well starting in the last week to 2 weeks.
Do not disturb is turned off
I have lots of time on my account, all paid up
I have been a customer for 4 years with the same phone, same sim card with no issues.
Also very important - there is no call in my call log but I am getting Voicemails in my inbox.
I have a Samsung S7 edge.
I have got my family to switch about a year ago its it happening to them ALL!
My wife's phone - iPhone 8
Daughter's phone - iPhone 11
My son's new phone - iPhone 12 mini
This can not be an issue with the phones or our settings or our accounts all happening at the same time.
11-26-2020 12:16 AM
11-25-2020 07:00 PM
I'm using an iPhone 6S, yes, old I know ... 😁
11-25-2020 06:59 PM
Do not disturb is off. I have verified this already.
Thank you.
11-25-2020 06:45 PM
@DMailloux wrote:I've been a customer for about a year now. For the past 2-3 weeks, my calls are going straight to voicemail without ringing my phone. I did not port my number and have had my SIM card for about a year. I have restarted my phone, and checked the internal settings within my iPhone to ensure that that wasn't the issue. It's still happening.
What can I do to fix this?
Thanks in advance.
Hi @DMailloux this particular issue of going to voicemail without ringing happens to a fair amount of iPhone users., most notably after a major or minor iOS update.
This article from from Apple tool Box might help..
https://appletoolbox.com/incoming-iphone-calls-go-to-voice-mail-without-ringing/
11-25-2020 06:35 PM
@DMailloux dial ##21# and then ##004# to reset your call forwarding and try again. also go into your phone dialer app settings and check to see if call forwarding is enabled through there
11-25-2020 04:09 PM
have you made sure your phone is not in Do Not Disturb mode? I've accidentally done this on my iphone a few times. what phone are you using? may be a phone issue if you are still recieving the voice mails
11-25-2020 03:36 PM
@DMailloux wrote:I've been a customer for about a year now. For the past 2-3 weeks, my calls are going straight to voicemail without ringing my phone. I did not port my number and have had my SIM card for about a year. I have restarted my phone, and checked the internal settings within my iPhone to ensure that that wasn't the issue. It's still happening.
What can I do to fix this?
Thanks in advance.
I'll admit that this is probably a network issue, but a couple things that you'll wish to check:
- try your SIM card in a different phones
- check if this happens at other locations
11-25-2020 01:10 PM - edited 11-25-2020 01:11 PM
Make sure that you don't have do not disturb on.
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