Calling 1-855-831-8151 Ontario electric support program out of service

[CellphoneuserPM]

Is anyone else getting out of service when  calling 1-855-831-8151 from Public Mobile? I get this also from voip.ms phone service. Public mobile is suggesting I perform basic reset and if that does not work purchase a new SIM card.

[CellphoneuserPM]

They have confirmed the problem and are currently working to correct. June-30-2021 15:50HR

[esjliv]

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@CellphoneuserPM wrote:

This is the message I received from the moderator.

Thank you for your reply and for securing your account!

I've just refreshed your network!

Can you please turn off your device and take out the sim card for 2 minutes and then put it back inside your device and turn it on and tell me if you can make and receive calls, send and receive text messages?

Can you also put your Public Mobile sim card inside another unlocked Android/ Apple device and see if the sim card works and also put an active Canadian Mobile service sim card inside your device so we may determine if there are issues with the sim card or device?
If this doesn’t work please go at a Public Mobile, Wow Mobile, London Drugs or K Mobile stores and purchase a 10$ sim card and then provide us the number to activate in on your account and it should fix the issue and we would then adjust your account with 10$ as if it was free of charge! 🙂

"NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log into the Community and reply via Private Message". 

Andu

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Hello @CellphoneuserPM ,

So that means I, also, should obtain a new SIM as well, since I cannot connect to that number either, that is silly.

I am not sure Andu understands the issue? You may want to go back to them and clarify the issue.

"This number does not connect with your (and mine) Public Mobile SIM card/number, but some other provider's are working. "

[CellphoneuserPM]

This is the message I received from the moderator.

Thank you for your reply and for securing your account!

I've just refreshed your network!

Can you please turn off your device and take out the sim card for 2 minutes and then put it back inside your device and turn it on and tell me if you can make and receive calls, send and receive text messages?

Can you also put your Public Mobile sim card inside another unlocked Android/ Apple device and see if the sim card works and also put an active Canadian Mobile service sim card inside your device so we may determine if there are issues with the sim card or device?
If this doesn’t work please go at a Public Mobile, Wow Mobile, London Drugs or K Mobile stores and purchase a 10$ sim card and then provide us the number to activate in on your account and it should fix the issue and we would then adjust your account with 10$ as if it was free of charge! 🙂

"NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log into the Community and reply via Private Message". 

Andu
 

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[Anonymous]

 @esjliv : Don't worry about me...I'm in BC 🙂 . I'm just adding more data.

[esjliv]

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@esjliv wrote:

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@CellphoneuserPM wrote:

Is anyone else getting out of service when  calling 1-855-831-8151 from Public Mobile? I get this also from voip.ms phone service. Public mobile is suggesting I perform basic reset and if that does not work purchase a new SIM card.

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Hello @CellphoneuserPM ,

I just tried calling through Fongo and it went through okay.

I also tried calling through my Public Mobile number and it said "the number that you have dialed is not in service". 🤔

Weird, I would mention this to a Moderater: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

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@CellphoneuserPM  @Anonymous 

I asked someone to call, provider is Eastlink.

It went through successfully to the business' menu.

[Anonymous]

I just tried TextNow and it rings once and ends.

[esjliv]

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@CellphoneuserPM wrote:

Is anyone else getting out of service when  calling 1-855-831-8151 from Public Mobile? I get this also from voip.ms phone service. Public mobile is suggesting I perform basic reset and if that does not work purchase a new SIM card.

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Hello @CellphoneuserPM ,

I just tried calling through Fongo and it went through okay.

I also tried calling through my Public Mobile number and it said "the number that you have dialed is not in service". 🤔

Weird, I would mention this to a Moderater: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

[darlicious]

@CellphoneuserPM 

Goodness did simple simon the chatbot suggest that or a moderator?

[Anonymous]

 @CellphoneuserPM : Doesn't work for me. I guess you need to find a normal number.

[Anonymous]

that phone number has issue,

if you like you can send Email: help@OntarioElectricitySupport.ca

or if you want to contact Ontario Electricity Support Program ( OESP ) Intake Agencies

visit HERE 

[Triguy]

Have you tried calling from either another cell provider or landline ?