05-08-2022 11:46 AM
05-11-2022 03:36 PM - edited 05-11-2022 03:37 PM
@BKNS27 wrote:There will be a charge if you are on the $15/month plan.
There was another member wondering why she ran out of minutes on her old $15 plan and found out that the call forwarding to your business number was eating up her 100 minutes. 😩
This is behaviour of the grandfathered $10 (now $13) plan, and possibly an old version of the $15 plan that did not include unlimited incoming minutes. Also, there was no extra charge with those plans, it just consumed your 100 minutes until there were none left when it would cease to work unless you took action to purchase an add-on. If you "upgrade" to the currently offered $15 plan, call forwarding no longer consumes minutes.
05-08-2022 06:03 PM
Thanks, I added the old $15 plan to my comment.
05-08-2022 12:59 PM - edited 05-08-2022 01:00 PM
YMMV. Simple test. Check overview counter. Set call forwarding. Call number from another phone or VoIP. Answer it on the forwarded number. Hang up. Refresh to check overview counter.
Unlimited Canada-wide doesn't matter. The $15 plan is known to not eat minutes for any call forwarding. The $10 plan did with call forward all but not conditionals. You can't call forward to a non-Canadian number.
05-08-2022 12:53 PM
05-08-2022 12:40 PM
from my past experiences with other prepaid providers in the past(20 yrs ago when there wasn't any data yet and one needed to pay for minutes) yes it will use your calling out minutes of course as it's calling another number. make sense?
05-08-2022 12:19 PM - edited 05-08-2022 12:21 PM
Call forwarding on the $15 plan does not use metered minutes from your plan alottment or any add ons.
Edit:
If I recall correctly that user was on the old $15 plan with 100 incoming or outgoing minutes
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05-08-2022 12:10 PM - edited 05-08-2022 06:02 PM
There will be a charge if you are on the $15/month plan.
There was another member wondering why she ran out of minutes on her old $15 plan and found out that the call forwarding to your business number was eating up her 100 minutes. 😩
05-08-2022 12:00 PM
Hi hTideGnow. Thanks for your reply. I miss spelled charged. My bad. Thanks again
05-08-2022 11:55 AM - edited 05-08-2022 11:58 AM
HI @mrnimbin A charge or a Change?
there is no charge to use call forwarding
but if you have limited minute plan, it might use your minutes
Use Minutes Doesn't Use Minutes
Making a call | Calling *611 (the IVR) |
Answering a call | Making or receiving calls from 911 |
Retrieving voicemail messages | Using calling apps when connected to Wifi |
Using call forwarding |
Here are the different Call Forwarding options:
https://www.publicmobile.ca/en/on/get-help/articles/call-forwarding