Call failed on iphone

[Qazihamid94]

I joined PM yesterday and ported from Virgin Plus, but my data is not working. Also, whenever I make a call and the person on the other end picks up, the call fails. The same happens if someone calls me and I pick up. Any help?

[Qazihamid94]

I sent a message to cs_agent, hopefully someone gets back to me since I need service before tomorrow and it’s an issue with cellular data as well

[hTideGnow]

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@hTideGnow wrote:

HI @Qazihamid94 yes, according to what you said "s if someone calls me and I pick up", so, calls connected, so porting was completed

you further confirmed porting completed by saying previous carrier sim no longer working

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HI @Qazihamid94  again, please confirm you have the latest iOS and Make sure Carrier Profile is updated

if both are updated but still have voice issue, test on another phone just to rule out a device issue

if still fails, please submit ticket with agent as mentioned above.

[hTideGnow]

HI @Qazihamid94 yes, according to what you said "s if someone calls me and I pick up", so, calls connected, so porting was completed

you further confirmed porting completed by saying previous carrier sim no longer working

[Qazihamid94]

I receive the call, but can’t actually answer it because that’s when it says call failed

[Qazihamid94]

13 pro

My previous sim wasn’t working after I activated with PM, so I assumed the number was ported successfully

[hTideGnow]

HI @Handy1 

Someone call OP and cannot hear hear, but OP didn't say not connected, how would it be a porting problem?

HI @Qazihamid94  if you can receive the call , and just the quality of the voice, it is not a porting problem, you don't need to call that number.

[Handy1]

@Qazihamid94  I’ll se you the porting  number private message . Then give stays update and re trigger it if needed 

[Handy1]

@Qazihamid94  what iPhone you have ? Is it iPhone 8’or newer ? If not try the phone set to 3G and see if that helps with voice 

[Qazihamid94]

I signed up with eSIM, and a network settings reset is something that I want to avoid very much. I don’t know if the port went wrong which is why this is happening.

[hTideGnow]

Hi @Qazihamid94

make sure both your iOS and Carrier Profile are updated

 try Reset Network settings

also test your sim card in another phone 

if same, please submit a ticket with CS Agent here and ask them to refresh your account
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437