What is the meaning of AddOn if you are not able to provide service as per AddOne? This is really a fraud. right?
@Smitesh , The Canada add-on 750 India & Pakistan Long Distance Minutes is so that Customers can call those long distance phone numbers from Canada. So, No it is not fraud! Try it , the service works for what it is supposed to.
The long distance minutes are so that customers can make calls to India or Pakistan while they are home in Canada.
You can try contacting Customer Service and see if they will give you a refund. Usually PM is no refunds so it really depends on the agent.
Please click this link below to message customer service:
Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).
You need to contact a CS agent for a refund. However they may not refund you because everything is pre paid.
Those "add ons" to contact India for from Canada TO India. It's written right there. Not sure how you could miss that.
Also, you need to realize we are ALL customers like you. Nobody from Public Mobile on this forum.
If you are in India, your public mobile phone will NOT work there. It only works in Canada and the United States.
Edit: If you want to text friends and family back home in Canada, the download an app called TextNow and pick your city back home as a local and pick a local number. Then you can use this app free of charge via WiFi in India to text friends back in Canada.
First, log into your account. Then on the left hand side click on Subscriptions and Addons. Then on the right side look at Add on Usage and click on the counter clockwise arrow.
See if it's actually there. And if it is, reboot your phone. Then try making a call. If it doesn't work then reach out to a CS Agent for assistance ONLY if it's not working.
Unfortunately Public Mobile only works in Canada and The US (with a Can-US plan or roaming add-on). The calling add-on you purchased will only work if you are in Canada making the call. If you are in India and hoping your Public Mobile service will still work unfortunately it will not.