CANNOT ACTIVATE ESIM

[Irtiza]

porting failed from chatr to public mobile. cs_agent doesnt wanna respond to any of my emails. So, i changed my number and bought a new esim. Now i cant activate it from the app, it always fails. I tried the qr code on the website, and it doesnt scan. So many issues with this carrier. Can someone help? or give a refund or something? Tried calling the customer support, noone picks the call.

[Irtiza]

when i initially bought the plan, i couldnt activate the esim from the app. I got an email which had a qr code, and i scanned that to activate my esim , and it worked. I bought a new esim now,  but i didnt receive an email containing the qr code, so i cant activate the new esim.

because of the porting issue initially, i decided to change my number and get a new esim.

[hTideGnow]

hi @Irtiza 

i am a bit confused with your situation, can you give me details?

so you already subscribed PM, just porting is the issue?

but you use the app to buy a new eSIM? what you meant by changed your number?

and if you used the app to buy new eSIM, the app would already installed the eSIM for you, you don't need to scan QR code to install again.  

tell us more and we can help

[Handy1]

@Irtiza  

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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