Unable to install eSIM

[gl17ch]

I tried rescanning the QR code, but it wouldn't work.

Getting error "Unable to activate esim. you can try again or contact your carrier for assistance."

Please help me activate my public mobile number as i have already lost 3 days and also paying for the other provider.

[computergeek541]

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@gl17ch wrote:

Hey, I purchased a new eSim as i was not able to activate from email. I also lost close to 6 days from the day of subscription. Do you think you can credit back the eSim cost and prorate refund the 6 days? TIA

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The above is something that you're going to need to discuss with the customer support agent privately.

[gl17ch]

Hey, I purchased a new eSim as i was not able to activate from email. I also lost close to 6 days from the day of subscription. Do you think you can credit back the eSim cost and prorate refund the 6 days? TIA

[CSA_PM]

Hi @gl17ch 

Was the issue resolved? Csa_agent is waiting for your answer in the private ticket.

[gl17ch]

I did try, and I submitted a ticket 2 days back. No response yet.

[hTideGnow]

hi @gl17ch 

try reboot phone and relogin the app

and check if the the PM esim already installed on the phone, check sim Manager or Settings -> Cellular.  If not there, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage