Brand New

[Barbie2]

Hello Community,

I am new here. I do not have much knowledge as far as phone products or plans go. Or how to fix problems. Is there a how to help out section on here for new comers?

Thank you

[ronnie0855]

I love the price and service.   I have no problems texting, call or browsing.  Its great really.  I paid a lot of money over the years having 4 phones in the house.  Finally I can breathe. 

[Triguy]

The cost savings.  You can earn multiple awards to reduce your plan costs.  Setup autopay with a credit card and save $2.  Refer friends 3 family and $1 per referral.  Loyalty award starts a $1 for each year you are a customer.

https://www.publicmobile.ca/en/bc/get-help/articles/rewards-faqs

[esjliv]

@Barbie2 

Nice prices, flexibility to change your plan as needed (without affect rewards), and no overage charges (minutes or data...use it up and it stops). Also, the discounts with auto pay, and referral and community rewards.

I like all these things!

[zblackma]

Welcome to Public Mobile @Barbie2 . Log into the community to check the announcement section to see what's up at least once a week. 

[gblackma]

To prevent autopay failure @Barbie2  deposit the cost of your plan when you get your 611 reminder message. Stay safe 

[Barbie2]

Using the Public Mibile service, what is the one area of Public Mobile that you really like? Is there anything I am missing out on that I may not know about? What is the best advice you can give to new users like myself to get the most out of Public Mobile? 

[mpcdesign]

@gpixel, oh my goodness, you are obviously a mom and a Google Pixel 4 owner. You must love Broccolli too! 

[hyT]

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@Barbie2 wrote:

If I press accept as solution will that send me to an article and show me a solution? 

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This excerpt from the article "Helpful Community Tips" may answer your question.

[Naepalm]

@Barbie2 The community can be one if the most efficient at replying to any question you have. Best practice is to provide as much information in questions as you can. Not saying you havent done that here just for future questions. 

Edit: An oracle is amongst the most knowledgable Public Mobile customers. They have been voted in by Public Mobile to have that position. If you ever have questions the community is having a hard time answering they would be the ones to speak to about all things PM. 

Have a wonderful Saturday! 

[gpixel]

@RossN @JoyLuck you guys are both correct!

winner, winner chicken broccoli!

[Staliger]

@Barbie2 Glad to know that you are here for one month already and liking the Pm's service. Enjoy the savings. If you can't find some information in the articles provided previously or faced some issue, let us know. We are ready to help😉

[RossN]

@Barbie2 

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@Barbie2 wrote:

If I press accept as solution will that send me to an article and show me a solution? 

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@Barbie2 hi no that just accepts one of the people that responded to your post as the answer you found most helpful

[Barbie2]

I have to go, but I will check back later. Thank you. 

[JoyLuck]

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@Barbie2 wrote:

If I press accept as solution will that send me to an article and show me a solution? 

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Pressing accept solution means you are accepting the solution of the poster to your question you posted.

[Barbie2]

If I press accept as solution will that send me to an article and show me a solution? 

[Barbie2]

Wow thank you everyone, 3 minutes and I have all the information I need. That has to be some kind of record. 

William what does oracle mean beside your name? Nevermind, I will look it up with your helpful articles you have all shared. 😺

[totalUser]

Hi @Barbie2 

Here are some more details kinda like small knowledge base

https://www.publicmobile.ca/en/qc/get-help/articles 

But to deal with certain situations that are encountered frequently it's best to read through the community, there are lots of tips and tricks but unsorted. Basically as you encounter a problem you search to see if other people face the same/similar and what kind of advices they got.

This is why it's so important to mark the solution, the other people will have Quick Access to it

Welcome to public and the community

[Triguy]

Here are some tips to using the forum.

https://www.publicmobile.ca/en/on/get-help/articles/helpful-community-tips

[will13am · Accepted solution]

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@Barbie2 wrote:

gblackma,

I have activated. I have been with Public Mobile about a month. My renewal was last week. 

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@Barbie2 , if you have already activated and renewed once, you are well on your way.  For many, getting started followed by renewing are two major bumps in the road.  Keep doing what you are doing and you should be fine.  From time to time, read some of the help section articles to learn anything extra that may be of future benefit.  Otherwise at the end of the day, this service is not that much different than any other service with the exception of online support only with no call center.  

[dude65]

Reading the forums can answer many of the questions you about PM. If you cant find the answer, You can always post a specific question as someone in the community should have the answer. PM is a prepaid service , plans below. They also have add-on if the plans are not quite enough.

[gpixel]

@Barbie2 there are help articles you can read up on to gain some useful information.

https://www.publicmobile.ca/en/on/get-help/articles

and then click on categories 

[gblackma]

Then @Barbie2 use the last 2 articles that I provided above. Stay safe. 

[Barbie2]

gblackma,

I have activated. I have been with Public Mobile about a month. My renewal was last week. 

[gblackma]

Welcome to PM @Barbie2 if you haven't yet activated. Here's 4 articles on activation and porting and the Refer a friend reward  if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Please note to port your number, your previous providers account must be active.

If you activated and are talking general knowledge then use these articles to better understand the system if you are interested.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/tkb-p/knowledge_base
And
 https://www.publicmobile.ca/en/on/get-help/articles/helpful-community-tips

Stay safe. 

[RossN]

@Barbie2  hi right above your post you can type in any question you have there is a lot of knowledge there