Bought the wrong plan, then tried to fix my mistake with add-ons

[xela]

I'm only in Canada for a few weeks; my US carrier doesn't offer data roaming.  So I thought I'd just buy a data-only prepaid plan and use it on a spare phone.  So I got a SIM at Walmart and signed up for  "4 + 2GB BONUS at 3G Speed" with no voice or txt for $50.  After two days I realized I wanted voice and txt on that phone as well.  So I bought add-ons:  "200 min US and Canada Long Distance" and "US Roaming - Unlimited Text (10-day)".  I should have realized from the name of the latter that these add-ons weren't what I thought they were; instead, it took trying to make a phone call.  I now realize I could get what I really want in a design-your-own plan for less than I've spent on my data-only plan and the two add-ons I can't use.  I'd like to drop the add-ons and change my plan.  I assume this is beyond self-serve?

[pakmode]

Hope this got straightened out for you OP. 

Welcome to PM. 

[Mary_M]

Hey @xela,

Thank you for getting in touch with us!

I hope that you have been so far enjoying your trip to Canada 🙂 From what I understand, you need a plan change - and we can definitely help! Since you have not already done so, please send us a private message, one of our mods will be pleased to look into it for you 🙂

Cheers,

Mary

[NDesai]

@xela Talk add-on cannot work without having talk in your plan. 

Yes, its beyond self-serve so you will need to send a private message to the Moderator_Team with your account info and explanation. They will get back to you tomorrow morning.