07-05-2022 06:34 PM
Does anyone know whether you need to have a data plan in order to use the bonus/promo data add-ons? For example, there was a holiday 2GB bonus that is active on my dad's account. However, he only has a text/talk plan and he can't get any data on his phone. Thanks in advance.
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07-09-2022 03:21 PM
Thank you all for the help. Saw my dad today and was able to get the data to work on his phone. Hopefully he won't get too used to it and want it on his phone permanently lol!!
07-06-2022 08:49 AM - edited 07-06-2022 08:52 AM
The umidigi power 5 runs Android 11 so you should just have to edit the APN and save. If the APN supplied by @softech doesn't work then try the following one. Keep in mind with a talk and text plan "only" the data speed will default to full speed 4G LTE. Don't do any speed tests as they can consume upwards of 400mb in one test but generally the data speed will be anywhere between 30mbps and 60mbps the last time I tested public mobile's unthrottled 4G LTE.
Name
Mobile Internet
APN
sp.mb.com
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
MMSC
http://aliasredirect/proxy/mb/mmsc
MMS proxy
mmscproxy.mobility.ca
MMS port
8799
MCC
302
MNC
220
Authentication type
Not set
APN type
default,mms,agps,supl,fota,hipri
APN protocol
IPv4
APN roaming protocol
IPv4
APN enable/disable
APN enabled
Bearer
Unspecified
MVNO type
GID
MVNO value
4D4F
You may want to go thru your dad's phone and employ some data saving measures listed in the spoiler.
Here is some more tips on data usage that can help you conserve data usage and/or find where high data usage is coming from.....
*Android and iPhone's data saver tools work differently it is prudent to check settings in each phone's apps for such things as your photo app for device syncing, backing up etc.... Note: viewing or searching for backed up/stored photos can use considerable mobile data.
**Public Mobile sends out a text from 611 giving a warning at 75% and 95% of total data usage. If you have data add ons these warnings include both plan data and add on data.
**So if you just have 1gb of plan data you will get a warning at 756mb/1024mb and 973mb/1024mb. However if you have 1gb of plan data and a 5gb data add on (1024mb+5120mb=6144mb) these warnings will recieved at 4608mb/6144mb and 5837mb/6144mb respectively.
**This is why setting your data warning and limiter is important so that an errant app's sudden usage can be noticed and/or stopped by your phone's data usage tools rather than relying on pm's limited warnings system.
***Background data can use up to 38% of your data that is pure wastage.
Get in the habit of taking screenshots of your overview page and payment history before and after renewal for record keeping and checking that your data and/or limited minute/text counter resets.
07-05-2022 10:57 PM
07-05-2022 09:35 PM - edited 07-06-2022 08:59 AM
You can also compare the APN below. See if you can update and save it (some people have trouble editing or saving APN on Umidigi phone, if so, let us know)
Name: Mobile Internet
APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MMS Protocol: WAP 2.0
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type:GID
MVNO value: 4D4F
07-05-2022 09:29 PM
Thanks everyone! He has an Umidigi Power 5 and has never had data on the phone. I'll try to fiddle with the settings the next time I see him.
07-05-2022 07:24 PM
HI @Unknown does your friend have an Android phone?
If it is an Android phone, especially LG phone, try to perform Refresh Network settings first
If that does not work, check the APN settings. Compare with
https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone
If it is an iPhone, update the Carrier profile, either wirelessly or with iTune
07-05-2022 06:39 PM - edited 07-05-2022 06:40 PM
Absolutely. The problem is likely the APN settings. What make and model is the phone? Has data ever worked?
Adding - in case the answer is ambiguous...you can have data add-ons and such on a base plan that did not have data.
07-05-2022 06:38 PM
@Unknown wrote:Does anyone know whether you need to have a data plan in order to use the bonus/promo data add-ons? For example, there was a holiday 2GB bonus that is active on my dad's account. However, he only has a text/talk plan and he can't get any data on his phone. Thanks in advance.
The holiday data bonuses can be used in conjunction with any active plan.