Billing

[Btupper]

I am being biolled for service that I no longer receive

[softech · Accepted solution]

@Btupper 

Number ported successfully and you cannot login My account anymore?

no need to worry, simply open ticket with support and they will refund the amount and close the account 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Btupper]

I ported the number to another provider and was told it would close account IT DID NOT-still charging me. 

My wife missed it as did I 

no one taking responsibility. 

actually "no one to TAKE responsibility" kind of convenient...

Barry

[hTideGnow]

HI @Tsawwassen   PM will email out the bill in PDF form

[Tsawwassen]

Didn't know that PM sends out bills hard copy or email. 

[BKNS27]

@Btupper 

If you ported your number over to another carrier. You account will be closed and you shouldn’t be bill anymore. 
But you cancel service by disable AutoPay and remove your CC information. You account will be closed after 90 days.

I would suggest you contact a CS_Agent if You done either of these options.

[HALIMACS]

@Btupper 

by that , do you mean you have switched mobile service providers?

If so, you need to disable auto pay on your public mobile account by unticking the little box under the payment tab in self-serve

If you are porting your public mobile number to another provider, that will also automatically finalize your account.

[hairbag1]

@Btupper 

do you still have a PM account ? Log in on a laptop, use incognito mode and disable Autopay.

added..

alternative is to send message to CSA..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437