Billed twice

[Brunette]

I have been billed twice and contacted my bank who say they just charge what Public Mobile sends them. So, after trying many hours to get back here, we have bank statements and confirmation numbers that show we were indeed billed twice.  How do we resolve this dispute.

Thanks,

Jeannette

[Brunette]

Thanks to all.  Paid the overcharge and will hope to see a credit on my next bill.

Brunette

[BKNS27 · Accepted solution]

@Brunette 

The overcharge will remain in your account as credit. You can contact a CS_Agent to request a refund but it will take up to 30 days to process…less hassle and leave it to pay for your next month bill.

[cellphoneuser1]

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@Brunette wrote:

I have been billed twice and contacted my bank who say they just charge what Public Mobile sends them. So, after trying many hours to get back here, we have bank statements and confirmation numbers that show we were indeed billed twice.  How do we resolve this dispute.

Thanks,

Jeannette

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For a double charge, look if there is an extra payment applied to your Public Mobile balance.  It can be left to pay for next renewal.

[JK8]

@Brunette 

Did you make an immediate plan change? If yes then you would not get any credit for your initial plan.

You can try contacting an agent for a credit if charged twice.

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