Hi, I have had a valid credit card on file with public mobile and they have always billed me without any issues and I have been with them for years.
Then this month on October on the 10th, something strange happened.
When they went to bill me for another month, for some reason on their end they couldn't do it, so they auto texted me a message saying payment didn't go through (then they cut things off) I couldn't phone, internet or such.
I logged into my account on public mobile and it said i had to pay. I checked my card on file and it was fine.
First I phoned my credit card company to see if public mobile had charged me that day (but on my credit card it hadn't showed as it was the same day) so I assumed that it was a glitch on Public Mobiles end.
So i went ahead and manually paid in my account to get my account back online again.
Okay, cut forward to today about to pay my credit card bill and I noticed I was charged TWICE on October 10 $38.42 (once in the morning automatically) then (later in the day when I manually put it through)
How do i get back that first amount?
UPDATE AND RESOLVED: CS_agent have resolved it after i showed them screenshots of my credit card statement. They have now added the funds i double paid to my account so that next month i won't be billed. Let's hope to God that their system doesn't go haywire like it did this October.
Thanks all for replying.
