10 hours ago
- last edited
17m ago
by
computergeek541
When checking credit card history, I noticed being charged twice in August. One on August 13, another on August 14. Same amount. Public mobile showed only one bill on August 14 only. Any one has similar issue? Chatbot told me to contact customer support agent, but won’t tell me know. Any suggestions? Thanks!
Solved! Go to Solution.
50m ago
I got a response almost immediately after opening the ticket. Provided information agent requested, haven’t heard back yet. Here is partial email showing what I need to provide:
In order to access and secure your account, please send me:
Your first and last name
Public Mobile Phone Number
Last payment amount and the date
Account number
Last four digits of the registered credit card on the account
Email address
Address and postal code on the account”.
2 hours ago
Good to know thank you!
2 hours ago
@Mrowe If you plan on staying with PM don't dispute the charge with your CC company, wait for customer service to get back to you. People have said that if you dispute the charge you will have to use vouchers for a year afterwards.
2 hours ago
I have done that, just wondering how long it takes to get a response. Or if I should just dispute the additional charge with my CC company.
2 hours ago
@Mrowe just ask PM to check and help
open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 hours ago
Have you had any luck getting a response? Same thing happened to me both posted on the 13th
5 hours ago
That’s the first thing I checked. Both transactions have no pending sign.
7 hours ago
@Dogniuniu Sometimes one charge is "pending" and is removed once the payment is authorized and goes through so you might want to check that on your credit card.
9 hours ago - last edited 9 hours ago
@Dogniuniu
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437