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Billed once, but charged twice in August

Dogniuniu
Good Citizen / Bon Citoyen

When checking credit card history, I noticed being charged twice in August. One on August 13, another on August 14. Same amount. Public mobile showed only one bill on August 14 only. Any one has similar issue? Chatbot told me to contact customer support agent, but won’t tell me know. Any suggestions? Thanks!

3 REPLIES 3

Dogniuniu
Good Citizen / Bon Citoyen

That’s the first thing I checked. Both  transactions have no pending sign.

Phil_Adelphus
Mayor / Maire

@Dogniuniu   Sometimes one charge is "pending" and is removed once the payment is authorized and goes through so you might want to check that on your credit card.

EB0
Deputy Mayor / Adjoint au Maire

@Dogniuniu 
To
 submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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