Billed once, but charged twice in August

[Dogniuniu]

When checking credit card history, I noticed being charged twice in August. One on August 13, another on August 14. Same amount. Public mobile showed only one bill on August 14 only. Any one has similar issue? Chatbot told me to contact customer support agent, but won’t tell me know. Any suggestions? Thanks!

[Dogniuniu]

That’s the first thing I checked. Both  transactions have no pending sign.

[Phil_Adelphus]

@Dogniuniu   Sometimes one charge is "pending" and is removed once the payment is authorized and goes through so you might want to check that on your credit card.

[EB0 · Accepted solution]

@Dogniuniu 
To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437