Being billed incorrect amount

[NB_1320]

Trying to submit a ticket with agent is not working. As soon as I answer a few questions to describe my problem, the screen freezes when I click on submit ticket and nothing happens.

Can some agent open a ticket on my behalf or provide me with a number I can talk to someone

[hTideGnow]

hi @NB_1320 

first, we are just customers here in the Community, so you need to message  PM support agent for any account related issue

you can message them by direct message with the link below.  To avoid HTML error, try not to format the text (no bold, no colouring) and type out the message and not copy and paste.

link:
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[NB_1320]

My private message did not get created and now I have start again and spend all kinds of minutes or hours. Can you send me the link again

Why cant someone look at my account and see that you guys are over charging me since all of the years I ve been with you guys. Its not that hard to figure out Im paying double the amount.

[slusagm]

@NB_1320 for the invalid HTML thing , usually I got past it by copy the content I was replying, delete them, and then right click and choose Paste has plain text.  With that, it will remove all the hidden HTML codes that triggered the error

[NB_1320]

and now I get this message............wow, unbelievable. its taking 4 hours trying to solve this issue which probably takes 30 minutes if Public Mobile had people on the phones discussing issues much quicker.

error message received: You have reached the limit for number of private messages that you can send for now. Please try again later.

[NB_1320]

When I contact CS Agent and they asked me for 3 confidential information and submit reply, I get the following error but I see nothing highlighted.

Correct the highlighted errors and try again.Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

[BKNS27]

@NB_1320 

The billing amount is the price of your plan plus taxes based on the area code of that province.

So the taxes are based on the provincial taxes.

[Dunkman]

@NB_1320 

It may take a few hours for CSA to respond.  CSA also stop working at about 10 PM ET.  

What are the specific issues with billing?  Usually, PM is accurate with billing.  Maybe we can offer some clarification. 

[softech]

@NB_1320 

Since you have trouble with Chatbot , just message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there