URGENT: porting from Telus

[willowtree]

When trying to activate my new phone plan in the public mobile app where it outlines the next steps, I thought I had to click "activate" before it would advance me onto those next steps–NOPE, huge mistake. I clicked activate but it said it didn't work. Only AFTER this happened did I got the text from my old provider Telus (that I assume i should have waited for before clicking activate) to transfer my number, which I approved. Then i received a message from Koodo saying "welcome to Koodo, your transfer request has been completed successfully. please restart your phone now for the transfer to take effect." So I turned off my phone and went back to the Public Mobile app, but unfortunately that "Activate" button was no longer there and when I tried to get back to the activation process by clicking "transfer number" again, and entering my phone number it said "Invalid phone number". So now I have no phone number from my Telus provider AND I wasn't provided a temporary phone number from Public mobile, so now I have no phone number to even make a customer service call. HELP

[hTideGnow]

hi @willowtree 

is your telus sim card no longer working?  if so, the Telus account already closed as the line is ported.  You can test logging Telus and see if you can login or if it shows line cancelled

and to contact Telus, check https://www.telus.com/en/support/contact-us

[willowtree]

I already sent a ticket to get support from PM. As for your recommendations 1 and 2, how do you suggest I contact telus? 

[fixin1]

@willowtree - We are only customers who try to help, but in this case, as PM is owned by TELUS, this was probably a bad server port over, as seeing the "Welcome to Koodo" should only be displayed if you either went to Koodo / Koodo Prepaid, not public mobile you can either:

1. Contact TELUS hotline via some VOip app like TextNow (Attempt 310-2255, if not, ask me and I will Private Message you)
2. Chat with TELUS
3. (Recommended) Chat with PM support, will list how to below:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In (i.e: Forbidden A1), please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM ET.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[softech]

@willowtree 

did you try removing the Telus sim card and have the PM sim the only sim on the phone, Try Reset network settings

if the PM sim does not even connect, it is a sim provisioning problem.  Easy fix for PM support, but you need to engage them by direct message.  Use your current Community account and Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there