Bank account charged. Public Mobile account suspended.

[sarahbillard]

Hello,

My debit card was charged for my monthly payment but my public mobile account says its been suspended due to insufficient funds.Thanks

Sarah.

[LeePublic]

I know these messages can cause panic, but as long as you already have auto-pay enabled and your service is active, you don't have to do anything.

[Yummy]

Does email says that or your PM account when you log in?

If it is email - ignore it.

[walker1]

@sarahbillard 

If you're services still work OK, then just ignore that message. It was probably sent out by mistake today.

[0PX9O4 · Accepted solution]

@sarahbillard 

Is your service still active? Sometimes the self serve will say suspended even though your service is active. The message can safely be ignored in these cases.

If your service is interrupted, please message @CS_Agent  with your account details so they can resolve this for you.

[dabr]

@sarahbillard   Are you services working?  If so then ignore the message you are seeing, otherwise try making the payment due manually and click the Reactivate button on the overview page if you see it.

[Anonymous]

@sarahbillard 

if showing at your Self-Serve a messages those Expired or Suspended and your services are working, just ignore,,

all customers getting those message the night before day of renewal.

on the date cycle payment is will automatically renewal.

if your services not working,

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

go sign in to Self-Serve, to review your account,

• Click on Payment
• Make a Payment
• one Time Payment 
• Payment Type: selected other ( Enter the desired payment amount )
• you will do manually enter Amount:$$ + $1 extra
• Click ‘Submit’,
• after payment successful,  you have to do Rebooting your phone
  what is meant by rebooting the device turn off and turn it back on.

• and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,