07-12-2024
09:52 PM
- last edited on
07-13-2024
12:22 AM
by
computergeek541
Ported out of Koodo but now SOS been though all self help I think I need someone to refresh my account?
Solved! Go to Solution.
07-20-2024 07:47 AM
All is good !! An agent reset my sim last Monday evening !! Thanks for everyone’s help
07-15-2024 06:37 AM
Thanks for your reply it’s an issue on their end ! Hopefully it gets resolved soon. without a working phone since Friday it’s very frustrating
07-14-2024 10:22 PM
try reboot the phone again
and reply their PM message for update , but they might not reply until tomorrow
07-14-2024 10:20 PM
Over 48hrs and still no service... CS-agent claims tech support is on it but have yet to see any results. I get they have moved this to online service to keep plans low but to not have any support is ridiculous.
07-13-2024 11:30 AM
SOS no outgoing or in coming, phone shows public mobile as provider in settings but it isn't connected to network 😞
07-13-2024 11:22 AM
HI @Dpalmer
usually within 4 hours. But if you have submitted ticket by message yesterday and no response yet, message them again and you will get a reply today
But for you, you cannot make outbound calls yet?
07-13-2024 11:08 AM
how long does it typically take to get help online?
07-12-2024 10:46 PM
I guess I will get a reply tomorrow?
07-12-2024 10:08 PM
again, you have problem with your PM sim showing SOS, right? there is no need to wait, just reply the PM support again and ask them to reprovision your sim card. It is a quick process, and you just need to reboot the phone once again after they reprovision your account
07-12-2024 10:05 PM
I have reached out to rep as suggested just waiting for response. Anyone know what info they need to reactivate the sim?
07-12-2024 09:54 PM
you meant your PM sim card is SOS? you cannot make even make calls with the PM sim card?
if that is the case, it is just a sim provisioning issue, easy fix for PM support. You just need to engage them by direct message using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
07-12-2024 09:53 PM
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437