BF Promo applied to one account but not the other

[walkswithin]

Hello,

I signed up and activated 2 different SIM cards using the Black Friday promo ($5 off for 6 months). It has applied to my husband's account, but not mine. Last month, I figured it was just the 30 day thing, but it still did not apply to my account this month.

How do I resolve this?

[Anonymous]

Did you submit both email addresses? Then use each on the different accounts? And you activated yourself online?

[walkswithin]

I did submit before December 4th, and definitely activated before December 18th. The only part I am not sure about was the confirmation email.

[hairbag1]

@walkswithin...

did you receive the confirmation message for both new accounts ?

How to Get this Offer: 

1. Submit your email address here before December 4, 2020, 11:59PM ET.
2. Receive a confirmation message that the email address you’ve submitted is now eligible for the offer.
3. Activate on an eligible plan online before December 18, 2020, 11:59PM ET to redeem this offer.

[JK8 · Accepted solution]

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@walkswithin wrote:

Hello,

I signed up and activated 2 different SIM cards using the Black Friday promo ($5 off for 6 months). It has applied to my husband's account, but not mine. Last month, I figured it was just the 30 day thing, but it still did not apply to my account this month.

How do I resolve this?

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Contact a moderator. Choose the chat bubble in the lower right hand corner and follow the prompts or use this private link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437