@Angel7 wrote:On September 9th I decided to change my plan to $45 for 40GB and I was billed this amount of $45 including tax ( I was using a different payment method)
It says here on my payment history… after that renewal I got the reward of $2 + $3 = $5
I had $5 on my account until today I was billed $44.80 on my updated payment method which I switched yesterday
Plus the $5 gone which means I was billed a total of $49.80
Even the CS I'm message rn won't understand
The screen shot of the payment history is confirming what I've tried to explain this morning. And no, you were not charged $49.80. It says right in your screen shot that $40 were added to your available funds from your payment card at 2:52AM. The same entry also indicates that there will be $2 GST and $2.80 MB PST charged. This shows up as a total of $44.80 on your credit card statement.
It is all how things work around here. Your plan is $45, your rewards (total of $5) were credited to your account, the remainder $45 - $5 = $40 were taken from your payment card. With the $45 in available funds the plan cost of $45 was paid. The amount taken from your payment card is subject to GST + PST (or HST where applicable), that's why you see $44.80 on your credit card statement.
On September 9th I decided to change my plan to $45 for 40GB and I was billed this amount of $45 including tax ( I was using a different payment method)
It says here on my payment history… after that renewal I got the reward of $2 + $3 = $5
I had $5 on my account until today I was billed $44.80 on my updated payment method which I switched yesterday
Plus the $5 gone which means I was billed a total of $49.80
Even the CS I'm message rn won't understand
@Angel7 wrote:I had $5 as funds on my public mobile account and my plan is $45 for $40 and I was billed $44.80
that's my online banking app for the transaction public mobile billed me for
@Angel7 - that charge says PENDING. And it was only listed as of today. Once authorized it may go to a different amount.
What does it say in your payment history in your My Account: https://myaccount.publicmobile.ca/en/account/payment/payment-history
@Angel7 wrote:I had $5 as funds on my public mobile account and my plan is $45 for $40 and I was billed $44.80
that's my online banking app for the transaction public mobile billed me for
I stand by my explanation above.
The screen shot is there to explain how rewards are added, I can't exactly replicate your scenario since I don't have an account with exactly your plan and reward numbers.
If you post your payment history (all personal data removed, of course, we are just customers like you), we could adjust the explanation to what actually happened?
I had $5 as funds on my public mobile account and my plan is $45 for $40 and I was billed $44.80
that's my online banking app for the transaction public mobile billed me for
@Angel7 wrote:$45 for 40GB… and no, yesterday I changed my payment method on the app in which I saw in my account “available funds $5” and “amount due to be paid $39.80” but I was deducted $44.80 instead
Since the switch to the new My Account software, and with that the application times of the $ rewards, the payment prediction page is not programmed properly. Depending on your plan and the time you are checking it, it is off by the rewards amount. $ rewards are applied in the afternoon before renewal night, but the payment prediction doesn't account for that. So for a few hours, between rewards applied and renewal, the payment predictions is accounting for twice the rewards. The system will only deduct the available funds (which include the rewards applied earlier in the day) at renewal. It gets even more convoluted on 90day plans...
Working with the numbers provided, it seems to have worked correctly:
$44.80 = $40 + 12%tax
(plan cost - available funds) + tax = ($45 - &5) + 4.40 = $44.80
Edited to add screen shot - note that community rewards, if applicable, are added to available funds as they are handed out.
