Autopay

[nusratzahan]

I have signed up for autopay. Why am I still being charged the full price?

[HALIMACS]

@nusratzahan 

If you activated on or after January 25, you are on the new reward system and there is no Auto-pay discount.

If you activated PRIOR to January 25th, and DID NOT move over to the new reward system, then you will receive a $2.00 (x2) auto-pay discount against your 2nd cycle payment, then a $2 discount on all following cycle renewals.

Just be sure to have an active payment card registered on the account to receive this - you can even pay your plan manually in advance and continue to receive the auto-pay discount just for being on auto-pay.

[VIP_Tech]

Hi @nusratzahan 

you are new customer is no more Autopay $2 discount. you will get BONUS 500 MB with AutoPay,

but for plan $15 with AutoPay the BONUS 250 MB,

and if you existing customer before January 25, 2022 and signed up for Autopay you will get discount $2 every 30 day.

review about Public Points Rewards (publicmobile.ca)

[esjliv]

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@softech wrote:

@esjliv   no more Autopay $2 discount for new activation /new Rewards system

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@softech noted.

So when did @nusratzahan activate?

[softech]

@esjliv   no more Autopay $2 discount for new activation /new Rewards system

[softech]

@nusratzahan   I assume you just joined PM.  If so, you are on the new Rewards system and you don't get the $2 Autopay Discount.   however, by enabling Autopay, you will still get the 500MB bonus data for plans $25 and above  (or 250MB for $15 plan)

[esjliv]

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@nusratzahan wrote:

I have signed up for autopay. Why am I still being charged the full price?

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@nusratzahan  - if you are talking about your first activation charge, than that is normal.

Your first bill will always be full price plus taxes. It is a prepaid service, so you must provide fees for your first 30 days.

If you signed up with autopay the $2 for the first month + the $2 for the 2nd month will show up on your next renewal.

Welcome!