Autopay Issue?

[teddy]

Autopay is always enabled in my account and today is the renewal day. I have the unlimited provincial and 12gb for 90 day plan. However I got no data today but seems phone call and text still work. Is this an autopay issue? I didn't see any errors or messages in my account but maybe the autopay didn't happen today? I did send an email but hoping the community could help, faster. Thanks.

[ShawnC13]

@Shadab_K, you should login to your account and check to see how much data you have remaining.  If you have used up all of your data it will not show in your addon section of your account. if you need  further information

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[Shadab_K]

Hi, my data stopped working. I have a OnePlus 3. Last night it was working fine. But this morning it stopped working for some reason. I didn't use up all my data. My friend has the same phone and same plan and his works fine.I can call and text (they seem to be working) but my data just stopped. HELP!

[CaNuCk07]

@augustine73  You and your friend need to send a private message to the moderators with your account details and your problem.  They can help you out.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...

[augustine73]

Me and my friend has the same issue.

Renewal yesterday. Got debited thru our credit card. Account is supended and ask to pay within 30 days. Data is already used for 5 gig on the first day after renewal. And all sort of craziness. Please help.

[majumani]

Today is payment day. I subscribed to auto pay, However, my credit card did not charge and my online self serve profile says plan expired please advise.

[Shazia_K · Accepted solution]

Hey @teddy,

I'm sorry about this, 

If your data usage does not appear and you have no data on your phone then it's strongly possible that you have used all of the data allowance for this billing period.

Let me know if you have any questions, 

Shazia

[CaNuCk07]

@kav2001c thanks didnt know that!

[teddy]

@Shazia_K

Could a mod help me here? Is this just a system glitch or I did run out of data? Thanks.

[kav2001c]

---

@CaNuCk07 wrote:

Almost looks like the system thinks you don't have any data at all.

Send a Private message to the moderators they can have a look.

---

It also could dissapear if all data is used up

[kav2001c]

@teddy its a glitch

You will see (often) your plan, use, history, rewards, and addons dissapear from self serve

They are still there

[dohadotahmed]

Here is the link for contacting our moderator. .
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...

[dohadotahmed]

Yes teddy,
Looks everything great!!!

[teddy]

Sorry, I'm new here. Who is the mod here? Thanks?

[teddy]

And I do still have the right plan

[dohadotahmed]

Yes you are right.

[teddy]

That makes sense. I'm new to PM but I do remember seeing the data usage in my account. But now there is nothing. That's why I wonder if this is a system issue or has anything to do with autopay since today is the due date... Thanks anyway.

[CaNuCk07]

Almost looks like the system thinks you don't have any data at all.

Send a Private message to the moderators they can have a look.

[CaNuCk07]

it should display it on the main page.  The first screenshot you sent.  Even if you used it all up it would show 12 bg of 12gb used.

Yours jsut isnt there at all.

[teddy]

It's blank. So the 12gb of data has been used up? Wow!

[dohadotahmed]

Yes just click on "view my usage" under my add ons.

[teddy]

Thanks for the reply. Self serve is super slow today somehow. I don't see my data bucket. Where is it in self servce?

[dohadotahmed]

I think you run out of your data. So can you please check your data bucket on self serve.
Your service is active because talk, text working fine.
Today is your renewal date and the payment will go through midnight.