AutoPay Reward not being deducted.

[hjk]

Hi,

Autopay reward is not being applied to my final bill at every plan renewal date and I don't get a text message either. There is one autopay reward credit in my transaction history but I don't see the reward money getting deducted from my total bill, it always remains the same sans any deductions!

TY.

HJK

[RobertQc]

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@hjk wrote:

Hi,

Autopay reward is not being applied to my final bill at every plan renewal date and I don't get a text message either. There is one autopay reward credit in my transaction history but I don't see the reward money getting deducted from my total bill, it always remains the same sans any deductions!

TY.

HJK

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Hey sorry you are having trouble. Sounds like something got messed up.

Only a moderator will be able to access your specific account information. Click this to send them a message

Include your name, account number and/or phone number and pin number and they will check into it for you, they for sure will set it right

For more information about contacting a moderator Click Here

[will13am]

@hjk, you will need to reach out to the moderator team for these types of account problems.  The moderator team can be reached via private message using this link.  Please include in your private message account number and PIN code.  Refer to the following knowledge base link for additional information on contacting the moderator team.