Auto Payment Issue

[juliezhao]

I have my auto payment by credit for years. Today my account has been suspended due to auto payment failure. My credit card linked to this auto payment has been always valid, and paying with the credit card manually resolved this issue. I also did not get the reward points from paying the bill for this month. I would like to know why it happened, and what can be done to fix the issue and prevent it from happening again.

[AK32]

My autopayment went through fine a couple days ago. I suggest going into the payment tab and making sure all your info is still up to date (expire date, etc). If everything is fine, and it says you are still subscribed (PMs wording for autopay), then i would suggest contacting a customer service agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[hgftty]

The same thing happened to me but I keep getting an error when I try to pay online. did you call *611 or do it on the website? Still trying to resolve this and customer service isn't being very helpful 😕

[Wrinkle]

Same thing happened to me.  Very annoying.

[softech]

@juliezhao 

Look like there has been some problem with Autopay for renewals last night and you are probably one of them

for the points, it should be there within 48 hours.  Since you made a manual payment, you might not see the points there instantly like it used to.  Please wait a full 48 hours first and check again using Incognito mode.  If you still don't see the points, ask support to check and add them back