Auto Pay

[Perplexed2019]

Auto pay not processed and phone not working. This isn't an issue with the credit card status or dates. Online payment is not working. How can this be resolved?

[GinYVR]

@Perplexed2019You can contact the moderators if you wish https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However the payment system is a blackbox, sometimes even the moderators can't get it working so YMMV. If that convenience is important to you, I would recommend upgrading to a mid tier provider like Koodo, Fido and Virgin.

[Perplexed2019]

The credit card was  working since the account opened 10 months ago. There's no issues with the credit card. I talked to the CC company and the didn't receive a payment request.

[Perplexed2019]

Triguy thank you for the information. Public should be able to assist with a solution to identify and resolve why payment was not processed for a plan that has processed auto pays for the last 10 months with no changes to the credit card. 

Will start shopping for a new mobile provider. 

[will13am]

@Perplexed2019, has the credit card in the account ever worked?  If this is a newly added card, try doing a $1 top up to make sure that it is working.  If needed, remove the card and re-add it.  Remember to leave the apartment field blank and no spaces in the postal code.

[Triguy]

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. 2. Manually add $1 into your account and restart the phone. 

Maintain a balance in your account before renewal to prevent your service from being stopped if autopay does not work.