Are you having issues logging into your Self Serve account?

[Jeremy_M]

Hey Community,

If you have any  issues when logging into your Self Serve account, please reply to this topic with your question or issue, and our awesome Community members and moderators will be able to assist you.

Thanks,

Note: Please do not share any personal account information in your reply

Jeremy

[marlievanroy]

Hi, 

I need to change the phone number attached to my account to be able to log in. I am currently paying for a subscription but haven't been able to log in to my account at all to actually activate my phone. 

[computergeek541]

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@Ru3 wrote:

I am unable to login to my account. After I have entered my login details, the website says "This page is down or unavailable for maintenance. Click below to return to Login Page." Can you help?  

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Down for maintenance means that the Self Serve site cannot be currently used. Please try again later.

[Ru3]

Hi, 

I am unable to login to my account. After I have entered my login details, the website says "This page is down or unavailable for maintenance. Click below to return to Login Page." Can you help? 

Thank you 

[HollieS]

Hello.  I have two public mobile accounts.  One I am locked out of.  Can you make any suggestions?

[MichelGa]

I created a new account 2 weeks ago without doing anything else. I have been trying to log  back in for the past 3 days. Once I enter my email and password a page appears asking me to resume activation of the account. I click on the resume button and the following screen comes up with an error message: 

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Can someone help me with this please?

[gc9]

i can't log into my public mobile account. it takes me to blank page with "forbidden a1"

[ShawnC13]

@Scout202 you are replying to a year-old thread?!?!?

[Scout202]

What email address did you use?

[computergeek541]

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@Geofree wrote:

The password I have used before doesn't work,  when I try , resetting password,  it says,  username and email doesn't match 

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As you're not able to use the password reset options and because of the type of errror message that you're receiving, you'll need to ask a moderator for help.  Proceed to https://publicmobile.ca.ada.support/chat and type "forgot security question answer".

[Geofree]

The password I have used before doesn't work,  when I try , resetting password,  it says,  username and email doesn't match 

[computergeek541]

@BKS1977 Top up online is done by going to selfserve.publicmobile.ca.

As for your voucher not working, there's sometimes a delay before vouchers purchased at retail locations become valid.

[BKS1977]

My plans has expired and wish to do payment online but do not know how. Purchase from retailer store yet same problem voucher will not work

[holliemaxx]

Hi,

I have reset my password twice and I still can't get into my selfserve account. I followed the link from the email to create the password, so it should let me right in, right? But it doesn't. It makes me put in my email and new password. Except it keeps telling me that I have given the wrong information. I NEED to get in, because I need to top up my data for the rest of this month.

Can you help? Thanks!

[pfahey]

Hi, I've messaged the moderating team but haven't been replied to yet. I'd really like this issue resolved of being locked out while trying to recover my password--although I am aware of the issues your password reset currently has. 

Please resolve issue as I'm trying to access my account information so I can port over to Koodo. 

[Anonymous]

Hi @BetaKam,  In order to recet your password you will need to send a private message to the moderator team.  The reset feature in the portal doesn't work.  Include your (aunt's) phone number / acount number & PIN if you know it.  It might speed things up a bit.

Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.

BTW, you have posted to very old topic.  In order to get the fastest possible response to a question, you should always start a new topic in the appropriate category.

[BetaKam]

Hi there, I pay for my aunts phone and I need to reset the password for her.  I forgot the security questions but because I setup the account I have to reset it.  

PS if Mancy and Lachlan are still there, tell them Kamal said Hi. 

[Sabteng]

@Jeremy_M

Hi, I reset the password, but still can not log in.

Tried to reset several times, doesn' work.

anything I missed?

[ptckng]

Hey @Shazia_K

I ported over from Koodo prepaid, and ran into that porting issue. Its been resolved, but now I cannot log into self serve! It gives me the message.

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the login page.

What is going on?

[Fara]

Guys, please help me.
I forgot my password and security question's answer. I cant login to my self service. I need urgent help.

[anele26]

I finally got the activation email but I can't log into self serve. Any ideas?

[Jamescot]

having issues, can not create account, number was ported, have no text or phone. i do have email , tried setting up account with that and it fails as well. 

i set up for the 90 day, province , global , 12gb , $120 deal

[timwgj]

Hi, I just activate a new sim, but it has error message.

Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance.
Thanks for submitting your activation request. Your request has been processed. Full details are below.

and I can not log into PM account with my email registered.

I can not user the new sim to make a call outcoming/incoming calls.

Please help!!! Appreciate.

[myraus]

Hi,

I posted over in Self Serve but realized I was in the wrong forum.

My problem is that I got my account and SIM working fine this morning but can't with my son's. I can get into my account but not his?

What did I do wrong?

[Maran]

Hi
I can't log in my account
Message say number not valid
Message say ur plan not include voice
And my auto repay display 12 dec 2016
What's going on
Please help me and fix my problem
Thank you
Maran

[ma3xxx]

This is getting so frustrating.
For a company that relies on the customers to be able to service themselves, being able to log in to self serve should be trouble-free.
Because I am not able to log in, I can't add an add-on that I need rather urgently.
And Mods are not responding to my PM and tags (4 days and counting).
Very very frustrating.

[AJBurns]

Emailed support and got my password reset by them.

Was able to login and change it, all works now. Thanks.

[jonafun]

im also getting the generic error and have PM'd a mod, but haven't heard anything yet

it's impacting my ability to be a referral to others, as it doesnt recognize my number as a PM number when they input it. will PM retroactively let me be a referral to others? i dont think my friends can wait too much longer as the deal ends in a few days.

i wonder if others with generic errors basically dont have their number recognized by PM, even though they still get PM service

[AJBurns]

Currently login still doesnt work.

Forgot password didn't work, but got a different error message just now.

"Sorry, you've been locked out. Please contact Public Mobile for help."

[mojo]

I cannot sign in to self serve. I got the account activation email but when I try to sign in my account isn't recognized. When I try the forgot password link, it saysmy email address couldn't be verified.

I didn't use this email with koodo or another provider as far as I know.

Update: Still locked out. Also I noticed in that final confirm screen (from yesterday when I signed up) shows that my next bill date is December 1 2016, but I signed for the 90 day plan. Not sure what's up with that. Shouldn't it be in Feb?

[djpositivek]

Unable to logon to self serve since I opened my account. There was a ticket in and it looks like my Account has been created as I was able to go through the "forgot password" option. I put in my security answer and then received an email a little while later with a link to reset my password. When I follow that link, it takes me to a page that says:

"Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again."

I clicked on the link only 45 mins after receiving the email.

Tried the "forgot password" link tonight and it worked this time. Finally able to logon to Self Serve!