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App Not able to activate new sim. Can’t edit new nickname to open a ticket

Great Neighbour / Super Voisin

New user and the app will not finish the phone number transfer. It says to submit a ticket on the chat but It says I need to edit a nickname and will not allow me to create one. So I have no way to contact customer support


Mayor / Maire

@Bobby7  I’ll send you the porting team number for status update on the port or they can re trigger it if needed. Here’s also a direct link to support 

can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️


Town Hero / Héro de la Ville

You can speak to a Public Mobile CS agent with the link below.

Need Help? Let's chat.