App Issue

[Mike0791]

• Received text to update my payment info on the app. Downloaded the app,  tried to login but it wants me to open new plan & sim? 

[hTideGnow]

hi @Mike0791 

you can try again  using Incognito/private/secret mode on your browser.  If same, you will need to ask PM support agent to help.  You can submit  ticket by direct message:  

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[softech]

@Mike0791 

if you have an active account with Public Mobile, the message simply means the EverSafe login system was unable to find your My Account from your email address.  No worries, it is an easy fix on the PM side, you just need to engage support by direct message.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there