App IPHONE6

[AnneMarie1111]

Subscribed to a plan and I cannot download the App on my Iphone6. I had to pay BEFORE activation. How do I get reimbursed by Public Mobile? 

[fixin1]

@AnneMarie1111 - No, you just have to enter the 19ish digit SIM card on their phone, then get a new phone number or port your phone number over, then your done activating and insert your PM SIM into your phone.

Also reply YES from the SMS that your old provider will say.

And then manage your account at https://myaccount.publicmobile.ca 

[AnneMarie1111]

My sim card needs to be in my friend's phone to activate the account?

[AnneMarie1111]

The sim card needs to be in my friend's phone to activate my account?

[computergeek541]

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@AnneMarie1111 wrote:

You mean that I can borrow a phone from a friend that supports the app and I could activate mine that does not support it?

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Yes.  The app doesn't need to be on a device to use the phone.  The app only needs to be used to finish activating your account.

[AnneMarie1111]

You mean that I can borrow a phone from a friend that supports the app and I could activate mine that does not support it?

[hairbag1]

@AnneMarie1111 

got any friends or family with a smartphone ? Have them download the app and then you can activate a PM acct. Friend can delete app later if they want to.

[fixin1]

@AnneMarie1111 - You will need the Public Mobile app, you can ask a friend to temporarily use their phone to activate as you will need an iPhone 6S and above to download the app as it is required to get iOS 13+

You can get a refund here:

Submit a ticket via Chatbot:

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[computergeek541]

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@AnneMarie1111 wrote:

Subscribed to a plan and I cannot download the App on my Iphone6. I had to pay BEFORE activation. How do I get reimbursed by Public Mobile? 

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You'll need to borrow a device that can use the app to complete your activation.