Anyone getting "your call can't be completed... , check your device"

[ezl007]

Tried to call someone this morning from home and the call got through with no problem.  I kept getting "your call  can't be completed this time, please check your device" msg, when calling the same number from office.

[hTideGnow]

HI @ezl007 

so, it is the receiving end.  This is a number you always able to call and just not today? if it is just today, it's ok, but if you can no longer call that number , you might want to submit ticket and have PM to check

[ezl007]

It is likely the receiving end - tried the office phone, did get through but no answer.  Tried again later, the office phone was getting the same msg. 

[dust2dust]

Well that is odd. Can you try switching to 3G (UMTS, WCDMA) and see if the call will work. Or maybe the other end is busy like a call centre or ticketing system can be.

[ezl007]

@dust2dust  It is the same number that my cell was trying to call from home and from the office. 

[dust2dust]

Do you mean using your cell to call while located at your office? Or that the office can't call the number? If the latter then that's not a Public problem.

[ezl007]

@hTideGnow  No problem with other calls, just this call I am trying to get through.

[hTideGnow]

HI @ezl007 

my service is working now, just made a call

But this can happen sometimes due to network.  Try to reboot your phone first, try to call different numbers.  And you can also try to click Reset all Networks