09-17-2022 12:39 AM
Texting, data and incoming calls not working since my plan was changed yesterday.
I've sent 2 messages and opened 2 tickets without any acknowledgement.
Even a national outage, doesn't take this long to fix, WTH Public/Telus ?
09-28-2022 02:31 PM
@Justinloewen wrote:Unfortunately sounds like right away to them is 12-48 hours. Switching to koodo in the morning if not resolved!
Unfortunately sounds like right away to them is 12-48 hours.
Switching to koodo in the morning if not resolved!
@Justinloewen Hopefully you're back up. My research suggests no service guarantees 100% uptime. This was my solution: Solved: 100% SERVICE - Community (publicmobile.ca)
09-17-2022 02:00 AM
@Justinloewen
resend a private message to CS_Agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user
check inbox(top right corner envelope icon) for response from CS_Agent.
09-17-2022 01:02 AM - edited 09-17-2022 02:16 AM
09-17-2022 12:49 AM
It sounds like there might be a Telus outage in your area. Check map to be sure:
I am surprised a CS_Agent didn’t get back to you sooner.
FYI, it might take up to 48 hours for a CSAgent to respond.
09-17-2022 12:46 AM
I just upgraded my plan and it was renewed, but I have no service. Tried all the suggestions and still nothing. Sending in a ticket now. I hope this gets fixed right away.
