Am I supposed to get the credit?

[janezhang]

I paid on Aug 27 for Aug 26-Sep 26. Then I changed to another higher charge plan and paid on Sep 12 for Sep 12-Oct 11.

I am supposed to get a credit of about $11 for Sep 12-Sep 26. But I could not find the credit in my account.

Am I not supposed to get the credit for the overlap period?

Thank you.

[hairbag1]

@janezhang 

before you actually buy your new plan, you'll be given the option...

[janezhang]

Thank you. Yes, I was supposed to choose change on next renewal date.

[Abheer]

Hi @janezhang 
Unfortunately, no. You will not be refunded for that. Next time, make sure to select "change on renewal date" when you change a plan so you don't lose any money.

[Hollister]

@janezhang 

There is no credit for an immediate plan change. Next time choose change on next renewal date.