Am I eligible to get a 2gb bonus data on just the $25 plan?

[smoothbutter]

Activate today on any plan $25/mo+ using the promo code 12MONTHS2GB. Bonus data will be applied for 12 months as long as you’re with us

I received this email on February 22.. I spoke with live chat and I was told this

In this case, you can use the "Get Help" section from our website with a screenshot of the email that you got and a Customer Support Agent will take a look

I don't see any way of doing this? 

[darlicious]

@smoothbutter 

Check the expiry date in your email. Also look at the small print at the bottom of the email for a conflicting expiry date. You can get the 2GBBONUS promocode data bonus with the $35+ plans with no limit to the bonus data.

https://publicmobile.ca/en/on/pd2-5413877902?cmp=BAC_Public-PM-PF-Conversion-Always-On-BH-2022-FY&ci...

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[BKNS27]

@smoothbutter 

I doubt it since you activated today since it expired on February 14.

If you activate before February 14 and forgot to add the promo code…I would say yes.

[esjliv]

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@smoothbutter wrote:

Do I have to already be a customer to create a ticket?? It's not allowing me to do it without verifying my account first

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@smoothbutter  - yes, you have to have an account to use SIMon Chatbot.

But you said you activated? So you should be able to create an account here: https://selfserve.publicmobile.ca/self-registration/

If you don't already have a PM account use this method for a private message.

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[smoothbutter]

Do I have to already be a customer to create a ticket?? It's not allowing me to do it without verifying my account first

[esjliv · Accepted solution]

@smoothbutter  - the only data promo for the $25 plan was valid by activating by February 14, 2022:

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-the-next-12-mo...

If you have screenshot to show otherwise of what you have been provided, then it is worth a shot to submit a ticket with that proof.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[softech]

@smoothbutter   I doubt it,  12MONTHS2GB   was a promotion finished long time ago, Feb 14.    Unless you sign-up the email address and the email shows you another expiry date, or you ordered a SIM from PM site and it delivered late

[pkaraa]

Send a direct msg to support agents at CS_Agent or click the bubble on the bottom right to create a ticket.

They ll help you resolve this.