Already a Public Mobile member, looking to change my plan but i don't see option for it!

[seff5677]

So i have a couple of days until i have to renew my current plan for the next 90 days but i want to change it because they have some new promotions now and want to upgrade to that. But i'm going through the whole menu and its like im setting up a whole new account which is not right, also my current sim doesn't work when i enter it (probably because its already active) 

So my question is how do i go about changing my current plan to a new one without remaking a new whole new account which i would think is not the right move here. 

[stonechucker]

@seff5677, awesome!!

With it being a couple days away, I think you will be fine.  My fingers and toes will be crossed 🙂

I had an issue the first time on a future dated change, but it was resolved quickly, and was not a problem on my second future dated change (3 months later lol)

[seff5677]

YES, i did. All good now 

[stonechucker]

I think I understand you've completed it... I hope you selected the FUTURE DATE option 🙂

[seff5677]

yes all good thank you for the advice, i just topped up the new plan for jan 7th

[Lg85 · Accepted solution]

@seff5677

You first have to login to your self serve portal.

On the login page, the part that indicates "Account Status: Active", there is a button to choose to "Change Plan". After you click on it, it brings you to a page where you can select changes you want to your plan (talk, text, and data). After you selected your desired changes, on the bottom right corner, click on "Change on next renewal date". 

[imm1304]

Hi @seff5677!

Here is a step by step:

1. sign into your account at https://selfserve.publicmobile.ca
2. On the main overview page under "Account status: Active", there is a box with "My Plan". In this box, click the "Change Plan" buton.
3. Plan builder page will open.  Select the new plan you would like to upgrade to.  Verify that you have selected exactly what you want.  
4. Scroll to the bottom of the page and click on the "Change on next renewal date" button at the bootom right.  
5. You can alternatively click the "Change plan now" if you want to start using the plan immediately.  

[seff5677]

AH

Stupid me i found the correct tab in my account for this. Thanks again for the replies

[KMG]

Log in to your self-serve account, and under "account status", you should see "change plan".  Click that to see your options.