All 3 redirect card options denied

[BrianVerboom71]

Trying to subscribe and order a SIM. Tried 3 different Cc options all did not work. Please help.

Brian

[hTideGnow]

HI @BrianVerboom71 

i always think app is the way to go

[Handy1]

@BrianVerboom71  Sweet we happy you got it sorted out . And welcome to public mobile 🙂

[BrianVerboom71]

No, was trying online, downloaded the app and it worked fine.

[Priority]

If you go back into the app, instead of pressing 'Shop Subscription Plans' tap on 'Log In' and sign in with the New Email and Password you've already created and it should let you pick up and resume Activation from where ever you left off or wherever the Activation failed.

Do you have an old or previous Postal Code, if so try using it instead of your current one when entering your card details. 

Low chances of success, but sometimes this works.

[Priority]

Are you having the common 'Billing Address doesn't match' issue?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Postal-Code-Issue/m-p/1040097#M726035

[BrianVerboom71]

Thanks,  I'll try the app

[Handy1 · Accepted solution]

@BrianVerboom71  Do it from the new PM app instead 

[BrianVerboom71]

Subscribing online, postal codes and addresses are correct

[Handy1]

@BrianVerboom71  Try again incognito mode private mode or just do it from the app instead . Also if you tried to many times you may need to wait one full hour before trying again and make sure the postal code on the account matches the postal code of the credit card 

[hTideGnow]

HI @BrianVerboom71 

are you using the app to activate from the beginning?

Make sure you have the correct address and postal code and  same as the address used on the credit card