My earlier plan was unlimited province-wide talk, unlimited international text and 1.5GB data for 90 days payment cycle, it worked well.
roughly 2 months ago, I found the unlimited Canada-wide talk is same priced, so I switched my plan’s talk to unlimited Canada-wide, and chose to have my new plan for new cycle, which started from Feb. 27th.
but from Feb . 27th, my outgoing call and incoming call were not working anymore, when I make a phone call, it kept saying I cannot complete my call because I don’t have a long distance add-on, and for all incoming calls they went to voicemail directly.
my text and data works normally at the same time.
for the whole afternoon I was working with a moderator on this, tried all methods like suspend my account then resume, reset my network on my cell, and of course turned on and off my cell hundreds of times.
but still, I can’t make or receive calls, and I found there is a 200 mins US-Canada long distance add-on in my account and my account balance $8 became $0. This add-on wasn’t made by myself and I don’t know what happened.
even with that 200 mins long distance add-on I still cannot make or receive phone calls.
i do need a good explanation for that happened to my talk plan and who made the add-on purchase without my personal authorization.
now I decided to talk about this issue in public instead of back and forth in my private message box. Maybe someone else can help me solving this problem more efficiently.
This is is my primary number for all contacts, it is very important for my daily life.
@CS_Agent
