After I change the number, I can’t use the data and talk

[hTideGnow]

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@Kent_wu wrote:

it doesn't work! I tried what you just said! 

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HI @Kent_wu 

what does  not work? the link to submit ticket via message?

try this one again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or if agent already replied and asked you to test anything and not working, you have to reply them back, we are just customers here

[Handy1]

@Kent_wu  Please submit ticket with support to investigate for you 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Kent_wu]

it doesn't work!

[Kent_wu]

it doesn't work! I tried what you just said! 

[softech]

@Kent_wu 

Following up on this?
https://productioncommunity.publicmobile.ca/t5/Get-Support/After-I-change-the-number-I-can-t-use-the...

did you open ticket with PM support?

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Kent_wu]

hi, I send message to you yesterday. I follow the installation you told me. I can't call or text! It is the because the sin card doesn't work?

[softech]

@Kent_wu was it not connect8ng to the network at all?

try reboot first

if not working, try Reset all networks

would be nice to put your sim in another phone to test as it will force or sim re-provision and could resolve your issue

[softech]

@Kent_wu 

Did you check if your account status is active?  To avoid browser cache confusing,  please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue.  Click "Pay Now and Resume Services" to make a manual payment 

If it shows active,

• first try to reboot the phone
• If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage

[Kent_wu]

Hi, I am a customer of public mobile, but I don’t know why I can’t use any services from yesterday. No matter how I turn off and turn on my cell phone, I don’t have any internet and I can’t make a phone call to anyone and no one can call me! If you can’t solve this problem in these two days, please return my money back! My account have around $40! 

[BKNS27]

@Kent_wu 

Did you reboot your phone by powering off then back on?

[Handy1]

@Kent_wu  Please submit ticket with support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437