Address change

[JohnKMaloney]

• Why can't I change my address?

[will13am]

@JohnKMaloney , whether you use the app or a browser, you can only edit the address if you enable location service.  The address field appears to have been programmed to include a postal code check against the address.  If location is not enabled, editing the address is blocked.  

[BKNS27]

@JohnKMaloney 

You can change your address on the PM app under Account>Manage Profile but remember that the postal code on your CC must match the postal code on your account so you will need to change both if they are different.

[hairbag1]

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@JohnKMaloney wrote:

It's actually proof of Address. I have no bills in my name

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I'm not so sure you can use your PM account as legal proof of address...PM doesn't verify address's provided. I can have a PEI address on my PM account but live in BC.

[softech]

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@JohnKMaloney wrote:

It's actually proof of Address. I have no bills in my name

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@JohnKMaloney PM is a prepaid provider and does not do a address/name check when you joined.  Some agencies might not take PM's invoice as proof of address.  Please keep that in mind

[JohnKMaloney]

It's actually proof of Address. I have no bills in my name

[JohnKMaloney]

No I'll try the pc instead of my phone

[hairbag1]

@JohnKMaloney 

unless you're moving to a different province, changing address isn't really important and won't affect your account. PM doesn't mail any correspondence. If you're moving to a different province, there could be sales tax ramifications, otherwise not a big issue with Public Mobile.

[hTideGnow]

hI @JohnKMaloney 

login to My Account using Incognito/private/secret mode on your browser

Go to Profile page, click Manage EverSafe ID

can you change the address there? don't type in the full address at once , slowly type and let the lookup does the job