Adding purchase

[Kmonforte]

I purchased US talk tex data on July 22 and didn’t receive texting service till July 24, 7:30pm. What is my recourse?

[hTideGnow]

Hi @Kmonforte ,

as you got the service late, probably you should contact CS agent and express your frustration and ask for some compensation 

to open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr · Accepted solution]

@Kmonforte    Submit a ticket via chatbot and ask customer support as to why you weren't able to use your roaming add-on after purchasing it.  Perhaps they will offer an account credit for some or all of the cost of it, although no guarantees.

Here's a link to the chatbot:   https://www.publicmobile.ca/en/on/get-help

edit:  If unable to submit a ticket, then send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Timer]

@Kmonforte 

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page 

check it out the add-oms is showing in your account.