Unable to create ticket

[lindseygetson]

Hello. 

I'm unable to create a ticket, it goes to a login screen, but the login button never actually does anything.
I'm trying to active my plan, while porting over an exiting number and got the error code 821. When I tried again it said my phone number wasn't valid. 

Please help me with your broken website and activating my phone.

[htkwan]

I was able to submit a ticket request by using Internet Explorer, de-selected the USE above mailing address and typed my mailing address in manually. This allowed me to submit. Hope that all helps.

[iliketotalk]

@lindseygetson Broken I must agree, try using a diferent browser in ingognito mode that may help, is your old account active? it must be to port your number to contact cs agent pm them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

Hi @lindseygetson if the proper way to open failed,  just opem by message CS agent here then

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent