05-30-2024 11:06 AM
Hi everyone
I have two accounts (well 3 technically). One for myself, my son and gramma. For some reason on my son and gramma's accounts I can always add funds at any point in the month. On my own, it will only let me add with a payment voucher (new) or let it come off my card on the renewal date. I am a long time customer and there were issues back in the day with just letting it come off your card so I have ALWAYS added money. I want to continue to do that. Any ideas if there is something I should toggle to make adding funds an option?
Thanks!
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05-30-2024 01:03 PM
Thank you! I will do that @BKNS27
05-30-2024 01:01 PM
The only time PM requires payment by voucher is when a member disputes a PM charge with their CC company then payments are made with vouchers for a year.
But if the same CC is used for your son and grandmother then there is something wrong.
I would suggest you contact a CS_Agent by creating a ticket through the Chat bubble for them to investigate.
05-30-2024 11:54 AM
The option is gone completely. The only button that exists now on my account is 'redeem payment voucher'. The other two accounts I can still add funds on so I can't figure out what happened to mine or what is different.
05-30-2024 11:47 AM - edited 05-30-2024 11:47 AM
@mvizcaino wrote:I have two accounts (well 3 technically). One for myself, my son and gramma. For some reason on my son and gramma's accounts I can always add funds at any point in the month. On my own, it will only let me add with a payment voucher (new) or let it come off my card on the renewal date. I am a long time customer and there were issues back in the day with just letting it come off your card so I have ALWAYS added money. I want to continue to do that. Any ideas if there is something I should toggle to make adding funds an option?
There isn't any setting to enable that allows funds to be manually added. A payment card only needs to be add to your Public Mobile account. From within the Public Mobile app, go into the Payment Area and choose Add Funds with Credit Card.