Adding funds

[mvizcaino]

Hi everyone

I have two accounts (well 3 technically).  One for myself, my son and gramma.  For some reason on my son and gramma's accounts I can always add funds at any point in the month.  On my own, it will only let me add with a payment voucher (new) or let it come off my card on the renewal date.  I am a long time customer and there were issues back in the day with just letting it come off your card so I have ALWAYS added money.  I want to continue to do that.  Any ideas if there is something I should toggle to make adding funds an option?

Thanks!

[mvizcaino]

Thank you! I will do that @BKNS27 

[BKNS27 · Accepted solution]

@mvizcaino 

The only time PM requires payment by voucher is when a member disputes a PM charge with their CC company then payments are made with vouchers for a year.

But if the same CC is used for your son and grandmother then there is something wrong.

I would suggest you contact a CS_Agent by creating a ticket through the Chat bubble for them to investigate.

[mvizcaino]

The option is gone completely. The only button that exists now on my account is 'redeem payment voucher'. The other two accounts I can still add funds on so I can't figure out what happened to mine or what is different.

[computergeek541]

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@mvizcaino wrote:

I have two accounts (well 3 technically).  One for myself, my son and gramma.  For some reason on my son and gramma's accounts I can always add funds at any point in the month.  On my own, it will only let me add with a payment voucher (new) or let it come off my card on the renewal date.  I am a long time customer and there were issues back in the day with just letting it come off your card so I have ALWAYS added money.  I want to continue to do that.  Any ideas if there is something I should toggle to make adding funds an option?

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There isn't any setting to enable that allows funds to be manually added. A payment card only needs to be add to your Public Mobile account. From within the Public Mobile app, go into the Payment Area and choose Add Funds with Credit Card.