Added data...now i cant connect to the internet

[beansars]

I ran out of data on my plan last night. So I paid $15 (1GB) as add-on. Now I'm unable to connect to the network. Pls help.

[beansars]

Thank you for simplifying the process 😊

[Jb456 · Accepted solution]

@beansars  to buy a data add-on it is a two step process.

Step 1- add the money to your account.

Step 2- go back to the add-on and buy it.

Restart phone.

If you no longer want to buy the addon. Leave the money in your account balance. Any rewards will first be credited at renewal time, then avail balance will be used for your bill. Any leftovers will carry over for the next payment due date.

[beansars]

I only clicked the $15 add on for 1 GB data. When i paid, it showed in my acct as available funds. No internet.

But at the other line, it says i owe $20, so i paid that too thinking I'll get network, still nothing. 

Now, that's $35. Will that be carried over for the next month? I'm on autopay too.

[hairbag1]

The 1GB of data add-on is only $15...did you get something other than the Canadian data add-on...maybe you got the 10 Day US Roaming add-on ?

Log into your account and look in Plan and Add-ons to see if the data add-on is in your account.

[beansars]

Now i just made another payment of $20...still can't connect to the network 😞

[will13am]

@beansars , it is very likely you have not completed the add-on purchase which is two steps.  Please follow this illustrated guide.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...

[RossN]

@beansars hello buying an add on is a two step process you have put money in your account now go back in and purchase it 😁

[hairbag1]

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@beansars wrote:

I ran out of data on my plan last night. So I paid $15 (1GB) as add-on. Now I'm unable to connect to the network. Pls help.

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Look to see if your $15 is sitting in your Available Funds...if so, now go back and buy the add-on you want. Restart phone.